Mantis | Online courses from QATestLab - Part 3

Question 1

Is it possible to add bug reports for the previous homeworks if after the homework I'll have less then 50 bug reports in Mantis?

Accepted Answer

Yes, you can report bugs for homework that has expired. They will be accepted and estimated without any feedback.

Question 2

Do I need to change the category to Homework_3 if I reported a lot of functional bugs in Mantis in the Homework_2 category?

Accepted Answer

It's better to change the category of bug reports.

Question 3

Are defects with «closed» status included in the limit of 50 defects?

Accepted Answer

Bug reports with «closed» status are not included into the 50 defects limit.

Question 4

What is the acceptable size of photos and videos for a bug report in Mantis?

Accepted Answer

The Mantis bug tracker has a maximum attachment size of 5,000 KB. If your attachment is larger than the specified size then you can place it on a file hosting service, for example, DropBox and add a link to this file in the «Additional Information» block.

Question 5

What are the criteria for the interestingness of the bug that needs to be made for homework of lecture №4?

Accepted Answer

There are no criteria for the interestingness of the bug. You can report anything that you find on a real site on the Internet.

Question 6

Where I can indicate the information about testing on the emulator?

Accepted Answer

This information can be specified in the «Additional Information» field.

Question 7

What formats of screenshots and videos can I attach to a bug report in Mantis?

Accepted Answer

Screenshots has to be: «.png», «.bmp», «.jpeg» formats. Video should be attached in «.avi», «.mp4», «.mkv» formats.

Question 8

Is there an opportunity to see examples of homework?

Accepted Answer

Examples of bug reports are in a separate project in the Mantis bug tracker. The students can also find examples of properly designed bug reports in their personal profile in the «Documents» section.

Examples of other homework are provided at each lesson section in the personal cabinet.

Question 9

Should the «what? where? when?» sequence be followed in the bug description?

Accepted Answer

Yes, the sequence of answers must always be preserved. It should be followed in summary, description and results.

There are some exceptions where you may miss out on the «Where» part (to avoid tautology) or «When» (if the bug is displayed without additional actions).

More information about the principle can be found in the article.

Question 10

When testing the website, can a tester report a bug in the code or should the bugs be described only on GUI?

Accepted Answer

Manual testing uses the black box method, i.e. testing without access to the code. Accordingly, it is necessary to report defects obtained through the user interface.

Question 11

How do I attach multiple files at once? Can I add more screenshots only after creating a report?

Accepted Answer

"After creating a bug report, you can add more screenshots. In order to attach a new screenshot/video it is necessary:

1. Click the «Select file» button in the «Upload Files» section;

2. Select the necessary file;

3. Click the «Upload File» button."

Question 12

Who should I assign bug reports to?

Accepted Answer

When a bug is created it is given the «assigned» status and it is automatically assigned to the Training Center.
Fixed/updated bug-reports change the «feedback» status to the «assigned» status automatically after editing and saving changes.

More information about the processes of checking and evaluating bug reports can be found in the article: «Life cycle of checking bug reports».

Question 13

How to know that the bug report has been reviewed and does not need improvement?

Accepted Answer

The bug report can be given the «feedback» and «accepted» statuses:

- the «feedback» status - changes should be made to the report according to the comments left;

- the «accepted» status - the report has been accepted and there is no need to edit such report.

More information about the processes of checking and evaluating bug reports can be found in the article: «Life cycle of checking bug reports».

Question 14

Is there any way to remove duplicate bug reports?

Accepted Answer

Duplicates of bug reports cannot be removed, but bug reports with the «closed» status are not counted within the 50 defects limit.

Question 15

How do I choose the defect priority?

Accepted Answer

Priority is usually chosen by the project manager. When creating a bug report, the student can choose a priority that they think is right. If the priority of a defect is not specified correctly, the evaluation will not decrease, because the main goal of the «Fundamentals of Software Testing» course is to learn how to correctly design bug-reports in a bug tracker.

More information about the bug priority in the Mantis bug tracker can be found in the «Mantis bug tracker glossary» article.

Question 16

How can I compress a video? The bug tracker shows a message that the video is too big?

Accepted Answer

Sometimes it's better not to compress or trim the video. You can upload a video to any file share (dropbox, for example) and specify a link to the video in the «Additional Information» field.

Question 17

What should I write to the «Description» field?

Accepted Answer

One sentence following the «What? Where? When?» principle should be written in the «Description» field in accordance to the subject. You can add 1 more sentence if it contains important information that did not fit into the summary due to the character limit.

Question 18

If a bug report is returned with comments, do I need to change the report itself or the comments under it?

Accepted Answer

It is necessary to make corrections according to the comments directly to the bug-report (after clicking the «Edit» button). Fixed/reassigned bug reports with the «feedback» status are automatically given the «assigned» status after editing and saving changes.

Question 19

Bug reports on the second round come back with the same comment - is that expected?

Accepted Answer

Please contact the Training Center specialists on the current issue and provide a link to a bug report. They will clarify and detail the comments to its design.

Questions can be asked in online support on the website or in your personal cabinet.

Question 20

How does a bug report verification notification arrive?

Accepted Answer

A letter will be sent to the students in the email. After that, it is necessary to log in system Mantis and to see what status is given to the bug report:

1. «feedback» means that the report is checked and it should be corrected according to the comments specified in the «Comments» field;

2. «accepted» means that the report has been checked and does not need to be corrected.

More detailed information about the checking process can be found here.

Question 21

Does the «assigned» bug status mean that the bug report hasn't been checked yet?

Accepted Answer

Correct, bug status «assigned» means that the bug report has not yet been checked by Training Center specialists. More detailed information can be found here.

Question 22

Why isn’t Jira used for the lectures if it is one of the most popular bug tracking systems and is most commonly found in the job vacancies?

Accepted Answer

Jira is a commercial, paid project. Mantis is a freeware system that has flexible configuration options and allows you to configure it not only for working with software products.

On the lectures we will definitely show a video on how to create a bug-report in Jira, as well as showing several examples based on this bug tracker. As a part of the webinar, we will also examine the bug life cycle in Jira.

Also, as a practice on the course, a project, a dashboard and a bug-report will be created in Jira.

Question 23

Is a bug-report evaluated when it is indicated as orange?

Accepted Answer

The «accepted» status (orange) means that the report is checked and evaluated, it does not need to be corrected. More information about the processes of checking and evaluating bug-reports can be found in the article: «Life cycle of checking bug reports».

Question 24

Do I need to reassign a bug report after it was fixed?

Accepted Answer

If the student received a bug-report with the «feedback» status and indicating mistakes comments, then he needs to correct the report accordingly to the left comments. Corrected/reassigned bug-reports with the «feedback» status are automatically assigned with the «assigned» status after editing and saving changes. More detailed information can be found here.

Question 25

Where can I see the grade for my bug report?

Accepted Answer

It is not possible to view points for a bug report. At the end of the online training, an email is sent to all participants with the overall results at the end of the course, which include scores for: bug reports, test types, checklists (and other types of homework) and the exam. However, in the personal cabinet on the course page, there is a scale, which shows the progress of the student on the way to receive a certificate. It is filled in according to the assessment. It will take into account points for all homework (bug reports, checklists, description of types of testing, test cases and other types of homework), optional task and exam.

Question 26

Where can I find instructions for working in the bt-w.qatestlab.com bug tracker system?

Accepted Answer

A detailed description of the functionality, capabilities, and procedure for working with the bug tracker is discussed in lecture 1 on the testing courses, as well as in a glossary about the bug tracker and how to work with it. It can be found in the «Mantis Glossary» article.

Question 27

Where can I find the information about the severity and priority of bugs in Mantis?

Accepted Answer

This information can be found in the article.

Question 28

How to enter the bug tracker system? Is there a special login link or does the program need to be downloaded separately?

Accepted Answer

To log in, all you need todo is to follow the link http://bt-w.qatestlab.com in any of the browsers using the credentials provided in your personal account. You can also just click on the «Mantis» icon in your personal account on the group page in the «My courses» section.

Question 29

Why do we need the «Category» field in the bug tracker?

Accepted Answer

The «Category» field indicates the type of testing to what the found defect belongs.

Question 30

What is the number displayed in the «Summary» before the bug description?

Accepted Answer

This is the bug number (ID) that is generated when the report is generated. The bug tracker automatically assigns a unique number to each new bug.

Question 31

The «APPLICATION ERROR # 203 A number was expected for id» error is displayed in Mantis. What should I do?

Accepted Answer

You need to try to create a new report and re-fill all the form fields.

Question 32

Can I learn more about the rules for filling all fields in the bug report?

Accepted Answer

You may see rules for reporting bugs in the «Documents» section on your personal account. This information is presented in detail on lecture 1 of the course, as well as on our website in the «Blog» section there are articles about rules for filling all bug report fields.

Question 33

Where can I find examples of well-formed bug reports in Mantis?

Accepted Answer

In the upper right corner of the bug tracker, there is a field where the username is written. After clicking on the field, a drop-down list of projects will open, among which «Examples of bug reports» are displayed. To view bug reports, select this list.

Question 34

The «A required parameter to this page (project_id) was not found» error is displayed in Mantis. What should I do?

Accepted Answer

This error is displayed when the size of the attached file is too big.

Question 35

Are you working with Bugzilla or Jira?

Accepted Answer

For training courses, we only use the Mantis bug tracker. However, as part of one of the homework assignments, the students have the opportunity to familiarize themselves with Jira and create a bug report there.

Question 36

Can you explain the values ​​of all bug statuses in the bug tracker system?

Accepted Answer

You can familiarize yourself with all the bug statuses in this course by following the link . Also, this information is presented in detail in lecture 1 on the testing courses.

Question 37

What do I do if Mantis displays bug reports that were not reported by me? What are these bug reports?

Accepted Answer

When registering an account in Mantis, examples of reports in English are automatically displayed for self-study. These bugs have been introduced so that listeners have the opportunity to focus on the format of the description of the bug report.

Question 38

The «APPLICATION ERROR # 2800» error is displayed in Mantis. What should I do?

Accepted Answer

The «APPLICATION ERROR #2800 Invalid form security token. Did you submit the form twice by accident?» error appears if you quickly click on the save button of the edited report more than once.

To eliminate the error, you need to return to the back page using the appropriate browser system button and confirm sending the repeated form. All applied changes will be saved.

Question 39

The «APPLICATION ERROR # 400» error is displayed in Mantis. What should I do?

Accepted Answer

This error indicates problems with the database connection. Try refreshing the page and use a different browser. If the error is relevant, contact the specialists of the Training Center.

Question 40

Is the full functionality of Mantis available on mobile devices?

Accepted Answer

Yes, there is the MantisTouch web app that provides a mobile-optimized user experience for iPhone, Android and Windows Phone.

Question 41

Is the bug tracker only a web app?

Accepted Answer

Yes, bug trackers are web applications.

Question 42

The «Your account may be disabled or blocked or the username / password you entered is incorrect» error message is shown in Mantis. What I need to do?

Accepted Answer

This means that the entered login and/or password is invalid. Carefully check the correctness of the entered data and try again. It is also worth checking that the login data indicated in the personal account on the course page are being used. You should copy this data using the corresponding button.

If the error occurs again, please contact the specialists of the Training Center in online support on the website or in your personal account.

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