Working in bug-trackers (Mantis)

Question 1

Where can I find instructions for working in the bt-w.qatestlab.com bug tracker system?

Accepted Answer

A detailed description of the functionality, capabilities, and procedure for working with the bug tracker is discussed in lecture 1 on the testing courses, as well as in a glossary about the bug tracker and how to work with it. It can be found in the «Mantis Glossary» article.

Question 2

Where can I find the information about the severity and priority of bugs in Mantis?

Accepted Answer

This information can be found in the article.

Question 3

How to enter the bug tracker system? Is there a special login link or does the program need to be downloaded separately?

Accepted Answer

To log in, all you need todo is to follow the link http://bt-w.qatestlab.com in any of the browsers using the credentials provided in your personal account. You can also just click on the «Mantis» icon in your personal account on the group page in the «My courses» section.

Question 4

Why do we need the «Category» field in the bug tracker?

Accepted Answer

The «Category» field indicates the type of testing to what the found defect belongs.

Question 5

What is the number displayed in the «Summary» before the bug description?

Accepted Answer

This is the bug number (ID) that is generated when the report is generated. The bug tracker automatically assigns a unique number to each new bug.

Question 6

The «APPLICATION ERROR # 203 A number was expected for id» error is displayed in Mantis. What should I do?

Accepted Answer

You need to try to create a new report and re-fill all the form fields.

Question 7

Can I learn more about the rules for filling all fields in the bug report?

Accepted Answer

You may see rules for reporting bugs in the «Documents» section on your personal account. This information is presented in detail on lecture 1 of the course, as well as on our website in the «Blog» section there are articles about rules for filling all bug report fields.

Question 8

Where can I find examples of well-formed bug reports in Mantis?

Accepted Answer

In the upper right corner of the bug tracker, there is a field where the username is written. After clicking on the field, a drop-down list of projects will open, among which «Examples of bug reports» are displayed. To view bug reports, select this list.

Question 9

The «A required parameter to this page (project_id) was not found» error is displayed in Mantis. What should I do?

Accepted Answer

This error is displayed when the size of the attached file is too big.

Question 10

Are you working with Bugzilla or Jira?

Accepted Answer

For training courses, we only use the Mantis bug tracker. However, as part of one of the homework assignments, the students have the opportunity to familiarize themselves with Jira and create a bug report there.

Question 11

Can you explain the values ​​of all bug statuses in the bug tracker system?

Accepted Answer

You can familiarize yourself with all the bug statuses in this course by following the link . Also, this information is presented in detail in lecture 1 on the testing courses.

Question 12

What do I do if Mantis displays bug reports that were not reported by me? What are these bug reports?

Accepted Answer

When registering an account in Mantis, examples of reports in English are automatically displayed for self-study. These bugs have been introduced so that listeners have the opportunity to focus on the format of the description of the bug report.

Question 13

The «APPLICATION ERROR # 2800» error is displayed in Mantis. What should I do?

Accepted Answer

The «APPLICATION ERROR #2800 Invalid form security token. Did you submit the form twice by accident?» error appears if you quickly click on the save button of the edited report more than once.

To eliminate the error, you need to return to the back page using the appropriate browser system button and confirm sending the repeated form. All applied changes will be saved.

Question 14

The «APPLICATION ERROR # 400» error is displayed in Mantis. What should I do?

Accepted Answer

This error indicates problems with the database connection. Try refreshing the page and use a different browser. If the error is relevant, contact the specialists of the Training Center.

Question 15

Is the full functionality of Mantis available on mobile devices?

Accepted Answer

Yes, there is the MantisTouch web app that provides a mobile-optimized user experience for iPhone, Android and Windows Phone.

Question 16

Is the bug tracker only a web app?

Accepted Answer

Yes, bug trackers are web applications.

Question 17

Which app is better, Snagit or Jing?

Accepted Answer

Jing is a free screenshot program, a stripped-down version of Snagit.

Question 18

The «Your account may be disabled or blocked or the username / password you entered is incorrect» error message is shown in Mantis. What I need to do?

Accepted Answer

This means that the entered login and/or password is invalid. Carefully check the correctness of the entered data and try again. It is also worth checking that the login data indicated in the personal account on the course page are being used. You should copy this data using the corresponding button.

If the error occurs again, please contact the specialists of the Training Center in online support on the website or in your personal account.

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