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Specific problems and ways of solution

Q: I can't start a test/home assignment on my personal page. Why is it happening?

This happens because another test was started and not completed. You need to find this test (its button is now brighter than the others), open it and complete it. After that, other tests will become available for passing.

Q: There is an endless loading on the schedule page. What should I do?

Sometimes the page with our schedule is blocked by the adblockers. It is necessary to check if there are such extensions (uBlock/AdBlock or their other analogues) installed in your browser, disable them and register again. In case the error is repeated, please contact the Training Center contacts for online support on the site or in your personal cabinet.

Q: Video does not play/screenshot does not open. What should I do?

Follow the steps to correct the error: 1. Refresh the browser page 2. Close your browser and open it again 3. Log out of your account and log in again 4. Clear the cookie/cache and follow step 2 5. Reboot your PC and modem 6. Try another browser 7. Try another PC or device If the problem remains, please send an online support message on the website or in your personal cabinet with a description of the problem and the following data: - Title and browser version (Google Chrome, version 59.0.3071.104) - OS version - File name - A screenshot or video showing the problem so that we can resolve the situation as soon as possible.

3 FAQs

1. There is an endless loading on the schedule page. What should I do? (466 requests)

2. I can't start a test/home assignment on my personal page. Why is it happening? (448 requests)

3. Video does not play/screenshot does not open. What should I do? (409 requests)

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Specific problems and ways of solution

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