Have not found the desired email? Check filter settings

The course participants are quite often faced with the problem of email absence from the QATestlab Training Center.

More often such a problem can be caused by the filter work of the mail service. For example, Gmail sorts emails into several categories: «Primary», «Social», «Promotions», «Updates», and «Forums».

So what to do to prevent our emails from falling into these categories?

In the Gmail service as in many other ones, we can create filters.

It can be done in the following way:

1. Enter the desired address (from which the mailing comes) in the search string;
2. Indicate the required filter parameters;
3. Click the «Create filter» button.

4. Select additional parameters.

5. Select the «Create filter» button. In addition, these filters can be created in the mail settings by a similar method. To improve emailing you can enable the «Never to send to Spam» item.

It is also possible to create or remove inbox rules for Outlook. 

After creating them, emails will be automatically moved to the specified folder from the inbox. Among the other functions of inbox rules, there are categorizing emails by criteria or, for example, forwarding them to different addresses.

Other features available in this service are blocking a sender or marking it as safe.   Any email fallen into the spam section by mistake can be marked as safe. The same is for spam found in the inbox, its domain or sender can be blocked.

Let's look at iCloud.

The iCloud service has a black/white list available as well as antispam and email filters in the settings.

You can configure spam filtration with the blacklist and whitelist. 

When filtering spam by the «white list» principle, messages can come only from addresses and domains included in the «white list». Messages sent from addresses and domains that are not included in the "White list" will not be received.

Therefore addresses (name@domain.com) and domains (domain.com) included in the «White list» – will not be marked as spam. And on the contrary emails from addresses and domains included in the «blacklist» – will not be delivered. 

In the settings of antispam and filtration, you can remove the checkbox «Spam filtration» to prevent the emails from being sent to Spam.

In addition, it is possible to configure different filters by clicking the «New filter» button.

Thus, we have considered ways of filtering for the most popular mail services. We hope that this information will be useful and you will always receive our emails.

In case, you checked all the folders: «Spam», «Promotion», «Social» and others, but could not find the desired email – write to us in the online support on the website or in your personal account – we will send you the email again.